Disposal of Public Grievances on priority

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....sp;   Dear Principal Chief Commissioner / Director General Sub: Disposal of Public Grievances on priority As you are aware, the Centralised Public Grievance Redress And Monitoring System (CPGRAMS) is a citizen-centric initiative for online receipts and redressal of public grievances. It is one of the key result areas being constantly monitored by the Government at the highest level....

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.... in spite of repeated instructions from the Board from time to time, a large number of grievances have not been disposed off within the prescribed timeline of 60 days from the date of their receipt. In view of the above position, it is all the more necessary that you look into this area of work personally and direct the officers concerned under your jurisdiction to attend to the public grievanc....