Norms for levy of charges by Console Agents/Freight Forwarders –reg.

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....or levy of charges by Console Agents/Freight Forwarders -reg. This Custom House has been receiving complaints regularly from members of public about over charging by Console Agents and Freight Forwarders. This, in addition to bringing a bad name on this Department and all related stake holders, affects the volume of cargo handled by Cochin Port adversely. To tackle this problem and to bring abo....

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....ly for 20 and 40 feet containers on the ground that space utilization of LCL cargo is below Hapag Lloyd Standard, the maximum charges leviable would work out to Rs. 1,112 per CBM for 20 foot container and Rs. 666 per CBM for 40 foot container that shall be rounded off to Rs. 1,100/- and Rs. 700/- for 20 ft. & 40 ft. respectively. In addition to this, delivery order/documentation charges not exceed....

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....y console Agents/Freight Forwarders will be viewed very seriously and investigated. If found correct, the names of such Console Agents/ Freight Forwarders shall be deleted from the EDI System till such time the complaint is resolved and the excess money collected is returned. It is also cautioned that in case there is a complaint of overcharging against a particular Console Agent/ Freight Forwarde....