Norms for levy of charges by Console Agents/Freight Forwarders –reg.

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....receiving complaints regularly from members of public about over charging by Console Agents and Freight Forwarders. This, in addition to bringing a bad name on this Department and all related stake holders, affects the volume of cargo handled by Cochin Port adversely. To tackle this problem and to bring about a level of uniformity in the pattern of charges levied by Console Agents and Freight Forw....

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....below Hapag Lloyd Standard, the maximum charges leviable would work out to ₹ 1,112 per CBM for 20 foot container and ₹ 666 per CBM for 40 foot container that shall be rounded off to ₹ 1,100/- and ₹ 700/- for 20 ft. & 40 ft. respectively. In addition to this, delivery order/documentation charges not exceeding ₹ 2,000/-per importer can also be levied by Console Agent/Fr....

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....investigated. If found correct, the names of such Console Agents/ Freight Forwarders shall be deleted from the EDI System till such time the complaint is resolved and the excess money collected is returned. It is also cautioned that in case there is a complaint of overcharging against a particular Console Agent/ Freight Forwarder for three times consecutively, their name shall be permanently delet....