Procedure for filing the complaint

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.... his authorized representative, if any, make a complaint against the concerned Customs, Central Excise and Service Tax official in writing to the Ombudsman having jurisdiction over that office. II.    (a) The complaint shall be duly signed by the complainant or his authorized representative, if any, and shall clearly state the complainant's name and address, the nam....

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....complaint was made through electronic means. III.   No complaint to the Ombudsman shall lie unless:- (a)   the complainant had, before making a complaint to the Ombudsman, made a written representation to the Grievance Cell of the concerned Customs, Central Excise and Service Tax office and did not receive any reply within one month from the date of its receipt by t....

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.... the reply of the concerned Customs, Central Excise and Service Tax office to his representation or, in case, where no reply is received, not later than one year and one month after the representation to the Customs, Central Excise and Service Tax Authority; (e)   the complaint is not in respect of the same subject-matter which was settled through the Office of the Ombudsman in ....