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Definitions

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....p;     (ii)  any establishment carrying on either the same or substantially the same activity as that carried on by the head office of the establishment;]           (b)  "complainant" means—            (i)  a consumer; or           (ii)  any voluntary consumer association registered under the Companies Act, 1956 (1 of 1956) or under any other law for the time being in force; or          (iii)  the Central Government or any State Government;        [(iv)  one or more consumers, where there are numerous consumers having the same interest;]          [(v)  in case of death of a consumer, his legal heir or representative;]                 who or which makes a complaint;           (c)  "complaint" means any allegation in writing made by a complainant that....

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....p; buys any goods for a consideration which has been paid or promised or partly paid and partly promised, or under any system of deferred payment and includes any user of such goods other than the person who buys such goods for consideration paid or promised or partly paid or partly promised, or under any system of deferred payment when such use is made with the approval of such person, but does not include a person who ob­tains such goods for resale or for any commercial purpose; or           (ii)  hires [or avails of] any services for a consideration which has been paid or promised or partly paid and partly prom­ised, or under any system of deferred payment and includes any beneficiary of such services other than the person who hires [or avails of] the services for consideration paid or promised, or partly paid and partly promised, or under any system of deferred payment, when such services are availed of with the approval of the first mentioned person [but does not include a person who avails of such services for any commercial purpose.]              &nbsp....

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....(k)  "National Commission" means the National Consumer Disputes Redressal Commission established under clause (c) of section 9;            (l)  "notification" means a notification published in the Official Gazette;          (m)  "person" includes,—            (i)  a firm whether registered or not;           (ii)  a Hindu undivided family;          (iii)  a co-operative society;          (iv)  every other association of persons whether registered under the Societies Registration Act, 1860 (21 of 1860) or not;           (n)  "prescribed" means prescribed by rules made by the State Government, or as the case may be, by the Central Govern­ment under this Act;        [(nn)  "regulation" means the regulations made by the National Commission under this Act;       (nnn)&nb....

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....ractice of making any statement, whether orally or in writing or by visible representation which,—            (i)  falsely represents that the goods are of a particular standard, quality, quantity, grade, composition, style or model;           (ii)  falsely represents that the services are of a particu­lar standard, quality or grade;          (iii)  falsely represents any re-built, second-hand, renovated, reconditioned or old goods as new goods;          (iv)  represents that the goods or services have sponsorship, approval, performance, characteristics, accessories, uses or benefits which such goods or services do not have;           (v)  represents that the seller or the supplier has a sponsorship or approval or affiliation which such seller or supplier does not have;          (vi)  makes a false or misleading representation concerning the need for, or the usefulness of, any goods or....

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....;         (b)  expressed on anything attached to, inserted in, or accompanying, an article offered or displayed for sale, or on anything on which the article is mounted for display or sale; or           (c)  contained in or on anything that is sold, sent, delivered, transmitted or in any other manner whatsoever made available to a member of the public,                 shall be deemed to be a statement made to the public by, and only by, the person who had caused the statement to be so expressed, made or contained;           (2)  permits the publication of any advertisement whether in any newspaper or otherwise, for the sale or supply at a bargain price, of goods or services that are not intended to be offered for sale or supply at the bargain price, or for a period that is, and in quantities that are, reasonable, having regard to the nature of the market in which the business is carried on, the nature and size of business, and the nature of the advertisement. &n....