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    <title>Related-party transaction filters and functional differences require exclusion of unreliable TNMM comparables in contact-centre service benchmarking.</title>
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    <description>Arm&#039;s length price determination under TNMM permits exclusion of comparables initially selected by either party where Rule 10B comparability requirements are not met; initial selection creates no estoppel. Related-party transaction filters may exclude companies whose profitability is materially influenced by controlled dealings, including transactions affecting operating costs rather than only revenue. Contact-centre service benchmarking also requires exclusion where financial results are abnormal, outsourcing models materially differ, segmental profitability is unreliable, or diversified, branded, or higher-end service operations lack reliable segmental data. Material profitability differences must be reliably adjusted; otherwise, the company cannot remain an uncontrolled comparable.</description>
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