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    <title>Anonymised Escalation Mechanism under Faceless Assessment</title>
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    <description>Faceless Assessment introduces an Anonymised Escalation Mechanism on ICEGATE for importers and Customs Brokers to register grievances concerning delayed assessment of Bills of Entry. Tickets are routed in ICES to VDN officers where assessment is pending at a Faceless Assessment Group port and to ADN officers where it is pending at the port of import. The ticket follows the Bill of Entry upon transfer between these locations. Following assessment completion, ICES closes the ticket and reflects its closed status on the ICEGATE grievance dashboard.</description>
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