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    <title>Total Quality Management (TQM): A Company-Wide Approach to Quality and Customer Satisfaction in the Indian Manufacturing and Service Sector.</title>
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    <description>Total Quality Management (TQM) makes customer satisfaction, defect prevention, employee participation, process control, continuous improvement and evidence-based decision-making integral to organisational operations. In manufacturing, it uses standardised processes, root-cause analysis and preventive maintenance to improve reliability, productivity and quality compliance while reducing waste and production failures. In services, streamlined procedures, digital management systems and coordinated teamwork improve timeliness, responsiveness and customer experience. Sustained implementation requires leadership commitment, training, communication, regular quality measurement and a culture of accountability and continuous learning.</description>
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