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    <title>Setting up of an IT Grievance Redressal Mechanism to address the grievances of taxpayers due to technical glitches on GST Portal</title>
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    <description>IT Grievance Redressal Mechanism addresses common GST portal glitches affecting classes of taxpayers who could not timely file prescribed forms or returns despite bona fide compliance attempts. Taxpayers must submit evidence-based applications through field or nodal officers; GSTN verifies widespread issues and places solutions before the IT Grievance Redressal Committee. Verified glitches may support waiver of consequential fine and penalty. Identified taxpayers whose TRAN-1 filings remained incomplete due to failed digital authentication may complete filing without increasing the recorded credit amount, subject to the specified completion timelines.</description>
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      <description>IT Grievance Redressal Mechanism addresses common GST portal glitches affecting classes of taxpayers who could not timely file prescribed forms or returns despite bona fide compliance attempts. Taxpayers must submit evidence-based applications through field or nodal officers; GSTN verifies widespread issues and places solutions before the IT Grievance Redressal Committee. Verified glitches may support waiver of consequential fine and penalty. Identified taxpayers whose TRAN-1 filings remained incomplete due to failed digital authentication may complete filing without increasing the recorded credit amount, subject to the specified completion timelines.</description>
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