https://www.taxtmi.com/article/detailed?id=17191 ISO/IEC 20000-1:2018 establishes requirements for an IT Service Management System that enables organisations to plan, deliver, manage, monitor and continually improve IT-enabled services. It requires defined service-management processes, customer focus, risk-based thinking and Plan-Do-Check-Act improvement. Core controls cover organisational context, leadership, planning, service portfolios, service levels, incidents, problems, changes, configuration, supplier relationships, performance evaluation and continual improvement. Implementation includes gap analysis, scope definition, process development, operational controls, training, internal audit, management review and correction of nonconformities. en-us Mon, 17 Aug 2026 08:40:39 +0530 Mon, 17 Aug 2026 08:40:39 +0530 TaxTMI RSS Generator https://www.taxtmi.com/article/detailed?id=17191 ISO/IEC 20000-1:2018 establishes requirements for an IT Service Management System that enables organisations to plan, deliver, manage, monitor and continually improve IT-enabled services. It requires defined service-management processes, customer focus, risk-based thinking and Plan-Do-Check-Act improvement. Core controls cover organisational context, leadership, planning, service portfolios, service levels, incidents, problems, changes, configuration, supplier relationships, performance evaluation and continual improvement. Implementation includes gap analysis, scope definition, process development, operational controls, training, internal audit, management review and correction of nonconformities. Articles Other Topics Mon, 17 Aug 2026 08:40:39 +0530 https://www.taxtmi.com/article/detailed?id=17191