https://www.taxtmi.com/article/detailed?id=17122 ISO 10002:2018 provides guidance for a customer-focused complaints-handling process covering the receipt, recording, assessment, investigation, resolution, closure and analysis of complaints. The process should be visible, accessible, responsive, objective, confidential and accountable, with defined responsibilities and clear communication. Complaint data should be used to identify recurring issues, root causes, process failures, training needs and improvement opportunities. Implementation includes reviewing existing practices, establishing policy and procedures, training personnel, monitoring performance and applying corrective and preventive action. en-us Fri, 07 Aug 2026 09:07:58 +0530 Fri, 07 Aug 2026 09:07:58 +0530 TaxTMI RSS Generator https://www.taxtmi.com/article/detailed?id=17122 ISO 10002:2018 provides guidance for a customer-focused complaints-handling process covering the receipt, recording, assessment, investigation, resolution, closure and analysis of complaints. The process should be visible, accessible, responsive, objective, confidential and accountable, with defined responsibilities and clear communication. Complaint data should be used to identify recurring issues, root causes, process failures, training needs and improvement opportunities. Implementation includes reviewing existing practices, establishing policy and procedures, training personnel, monitoring performance and applying corrective and preventive action. Articles Other Topics Fri, 07 Aug 2026 09:07:58 +0530 https://www.taxtmi.com/article/detailed?id=17122