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    <title>Insurance Division, DFS Secures 3rd Rank in Group A Category of Grievance Redressal Assessment &amp; Index (GRAI) for June 2026</title>
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    <description>Public grievance redressal is assessed through the Grievance Redressal Assessment and Index, which analyses grievance categories and disposal. The Department of Financial Services&#039; Insurance and Banking Divisions received third and sixth ranks respectively in the June 2026 assessment. Its framework includes disposal of grievances, random reviews by senior officials, and workshops on effective grievance redressal, supporting best practices, stakeholder coordination, technology use, customer-centric service, and accountable public service delivery.</description>
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