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    <title>ISO 9001:2015 Quality Management System (QMS): A Complete Guide to Quality Management, Customer Satisfaction, and Continual Improvement</title>
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    <description>ISO 9001:2015 provides a Quality Management System framework for consistently meeting customer, applicable legal and regulatory, and organisational requirements while pursuing continual improvement. It requires organisations to define their context, QMS scope and processes; demonstrate leadership commitment; identify risks and opportunities; set measurable quality objectives; provide competent personnel and documented information; and control operational processes, suppliers and nonconforming outputs. Performance is monitored through customer feedback, audits, measurements, inspections and management review, followed by corrective action and process improvement. Certification generally includes implementation, internal review, correction of nonconformities and staged external audits.</description>
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