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    <description>Software, SaaS and related service receipts require separate analysis from software royalty under Article 12 of the India-Ireland DTAA. Fees for technical services depend on whether the services are specialised, exclusive and specifically sought by customers rather than a standard automated facility uniformly available to users; automation alone is not determinative. Relevant facts include the service&#039;s nature, human involvement in training or support, and exclusivity. Where taxability is established, the Article 12 treaty rate of 10% operates as a cap and cannot be increased by surcharge or education cess.</description>
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