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    <title>Banks cannot disable mobile phones of defaulting borrowers: RBI proposal</title>
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    <description>RBI has proposed revised conduct norms for loan recovery, including a bar on using technology-based blocking of a borrower&#039;s mobile device as a recovery tool, except where the device itself was financed by the lender. Even in financed-device cases, blocking is allowed only after the loan is 90 days past due and notice has failed to cure the default, and essential functions such as internet access, incoming calls, emergency SOS features and public-safety notifications cannot be disabled. Wrongful restriction must be reversed within one hour of cure, with hourly compensation payable until remedied.</description>
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