https://www.taxtmi.com/news?id=72684 Grievance redressal performance under CPGRAMS is assessed through the GRAI, which measures ministries and departments on effectiveness and timeliness of complaint resolution. The Insurance Division of the Department of Financial Services ranked first in the Group A category for March 2026, while the Banking Division retained fifth position for the second consecutive month. A structured mechanism of daily monitoring, weekly review, and monthly scrutiny supports timely disposal, reduced pendency, and improved quality of resolution. en-us Thu, 07 May 2026 18:42:10 +0530 Thu, 07 May 2026 18:42:10 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=72684 Grievance redressal performance under CPGRAMS is assessed through the GRAI, which measures ministries and departments on effectiveness and timeliness of complaint resolution. The Insurance Division of the Department of Financial Services ranked first in the Group A category for March 2026, while the Banking Division retained fifth position for the second consecutive month. A structured mechanism of daily monitoring, weekly review, and monthly scrutiny supports timely disposal, reduced pendency, and improved quality of resolution. News - Thu, 07 May 2026 18:42:10 +0530 https://www.taxtmi.com/news?id=72684