https://www.taxtmi.com/news?id=68343 HERC directed state power utilities to adopt a structured Consumer Satisfaction Index within three months with monthly monitoring, implement a Balanced Scorecard within four months to track financial and non financial performance across levels, and to obtain ISO certification for standardised procedures. Utilities must optimise power procurement, address billing dispute causes, report and remedy electrical safety hazards, reduce AT&C losses, and improve rooftop solar oversight through random inspections, vendor ratings, and grievance integration. en-us Fri, 23 Jan 2026 13:31:05 +0530 Fri, 23 Jan 2026 13:31:05 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=68343 HERC directed state power utilities to adopt a structured Consumer Satisfaction Index within three months with monthly monitoring, implement a Balanced Scorecard within four months to track financial and non financial performance across levels, and to obtain ISO certification for standardised procedures. Utilities must optimise power procurement, address billing dispute causes, report and remedy electrical safety hazards, reduce AT&C losses, and improve rooftop solar oversight through random inspections, vendor ratings, and grievance integration. News - Fri, 23 Jan 2026 13:31:05 +0530 https://www.taxtmi.com/news?id=68343