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    <title>MFIs need to rebuild credibility and confidence to achieve sustainable growth: Study</title>
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    <description>Credibility and confidence must be rebuilt in the microfinance sector to secure sustainable growth after a shift to transactional lending and shocks that weakened repayment discipline and stakeholder support. Rebuilding trust requires financial literacy and capacity building for borrowers, and lender practices that ensure fairness, clarity and care. While focusing on low risk customers has improved portfolio health, it reduced disbursements and is not sustainable; last mile customer acquisition must balance growth with quality. Over indebtedness among borrowers poses systemic risk and increases default exposure.</description>
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