https://www.taxtmi.com/news?id=57364 An AI post-call analytics module converts recorded interactions into sentiment, compliance and performance metrics while offering configurable compliance controls. It claims programmatic checks for consent, disclosure sequencing and PII handling, supports integration with CRM systems, and provides PII redaction, role-based access, configurable retention, and encryption. Human supervisors can review model rationales, override outputs, and calibrate thresholds to create auditable QA workflows aligned with enterprise data-governance and regulatory requirements. en-us Tue, 30 Sep 2025 11:46:03 +0530 Tue, 30 Sep 2025 11:46:03 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=57364 An AI post-call analytics module converts recorded interactions into sentiment, compliance and performance metrics while offering configurable compliance controls. It claims programmatic checks for consent, disclosure sequencing and PII handling, supports integration with CRM systems, and provides PII redaction, role-based access, configurable retention, and encryption. Human supervisors can review model rationales, override outputs, and calibrate thresholds to create auditable QA workflows aligned with enterprise data-governance and regulatory requirements. News - Tue, 30 Sep 2025 11:46:03 +0530 https://www.taxtmi.com/news?id=57364