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    <title>Department of Consumer Affairs, GoI, enables GST grievance redressal on National Consumer Helpline (NCH) as part of Next-Gen GST Reforms 2025 - NCH strengthens consumer empowerment through a dedicated GST sub-category.</title>
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    <description>A dedicated GST grievance redressal mechanism has been enabled within the National Consumer Helpline via a specific INGRAM portal category with sectoral sub categories for registering GST complaints. Counsellors received CBIC training and stakeholder consultations sought industry cooperation to pass benefits to consumers. The helpline will collect multilingual, omni channel pre litigation complaints, assign unique docket numbers, and share complaint data with companies and tax authorities to support timely regulatory action and strengthen GST compliance.</description>
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