https://www.taxtmi.com/news?id=55919 Sobot's customer-contact platform integrates Generative AI-built on an enhanced RAG pipeline with semantic chunking, query rewriting, advanced retrieval/re-ranking, multiple LLM integrations and task-focused Small Language Models-with a Multi-Faceted AI suite composed of AI Agent, AI Copilot and AI Insight to provide autonomous multi-channel responses, human-agent assistance, and consolidated analytics for role-specific, industry-aligned customer service. en-us Wed, 17 Sep 2025 11:01:02 +0530 Wed, 17 Sep 2025 11:01:02 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=55919 Sobot's customer-contact platform integrates Generative AI-built on an enhanced RAG pipeline with semantic chunking, query rewriting, advanced retrieval/re-ranking, multiple LLM integrations and task-focused Small Language Models-with a Multi-Faceted AI suite composed of AI Agent, AI Copilot and AI Insight to provide autonomous multi-channel responses, human-agent assistance, and consolidated analytics for role-specific, industry-aligned customer service. News - Wed, 17 Sep 2025 11:01:02 +0530 https://www.taxtmi.com/news?id=55919