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    <title>MANDATORY REQUIREMENT OF VIDEO CONFERENCE FOR PERSONAL HEARING</title>
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    <description>The Standard Operating Procedure for faceless assessments mandates that when an assessee requests a personal hearing via the e-filing portal the Assessment Unit must accord a video conference hearing within two to three days; the SOP also requires centralized communication, speed-post of physical letters and specific show-cause drafting and timeline safeguards. Issuing an assessment after a portal request for VC without granting the requested hearing or ensuring effective alternative communication constitutes procedural non-compliance with the SOP and implicates breach of natural justice, necessitating reconsideration by the faceless assessment authority.</description>
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      <description>The Standard Operating Procedure for faceless assessments mandates that when an assessee requests a personal hearing via the e-filing portal the Assessment Unit must accord a video conference hearing within two to three days; the SOP also requires centralized communication, speed-post of physical letters and specific show-cause drafting and timeline safeguards. Issuing an assessment after a portal request for VC without granting the requested hearing or ensuring effective alternative communication constitutes procedural non-compliance with the SOP and implicates breach of natural justice, necessitating reconsideration by the faceless assessment authority.</description>
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