https://www.taxtmi.com/news?id=50559 Deployment of an AI-powered grievance redressal platform by CSC with Salesforce integrates Service Cloud, conversational bots and digital engagement to consolidate citizen queries from WhatsApp, email, SMS and the CSC portal. The solution aims to accelerate resolution timelines, enable 24x7 self-service, empower VLEs with data-driven workflows for transparent tracking and faster issue resolution, and provide an extensible, multilingual, mobile-first backbone to scale digital public services including payments, insurance and telemedicine. en-us Fri, 25 Jul 2025 18:01:04 +0530 Fri, 25 Jul 2025 18:01:04 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=50559 Deployment of an AI-powered grievance redressal platform by CSC with Salesforce integrates Service Cloud, conversational bots and digital engagement to consolidate citizen queries from WhatsApp, email, SMS and the CSC portal. The solution aims to accelerate resolution timelines, enable 24x7 self-service, empower VLEs with data-driven workflows for transparent tracking and faster issue resolution, and provide an extensible, multilingual, mobile-first backbone to scale digital public services including payments, insurance and telemedicine. News - Fri, 25 Jul 2025 18:01:04 +0530 https://www.taxtmi.com/news?id=50559