https://www.taxtmi.com/news?id=44507 Firstsource has partnered with Sanas to integrate Sanas' Real Time Accent Translation into contact center operations, removing accent and language friction via a speech to speech AI solution that requires no hardware or system overhauls. The integration is positioned to boost agent productivity, improve conversation clarity, reduce cognitive load, and deliver measurable CX improvements across industries, supported by early implementation performance metrics such as gains in sales efficiency, NPS, CSAT, reduced handle time, and high agent adoption. en-us Fri, 23 May 2025 11:46:03 +0530 Fri, 23 May 2025 11:46:04 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=44507 Firstsource has partnered with Sanas to integrate Sanas' Real Time Accent Translation into contact center operations, removing accent and language friction via a speech to speech AI solution that requires no hardware or system overhauls. The integration is positioned to boost agent productivity, improve conversation clarity, reduce cognitive load, and deliver measurable CX improvements across industries, supported by early implementation performance metrics such as gains in sales efficiency, NPS, CSAT, reduced handle time, and high agent adoption. News - Fri, 23 May 2025 11:46:03 +0530 https://www.taxtmi.com/news?id=44507