https://www.taxtmi.com/caselaws?id=461607 SIM swap fraud leading to unauthorised online banking transfers was treated as a disputed transaction under the RBI framework, because the police material showed impersonation, duplicate SIM issuance and OTP misuse. On that basis, the customer-protective zero-liability principle applied and the burden lay on the bank to disprove customer fault. The Court also stated that a bank cannot unilaterally debit the customer's account or shift the loss to the customer without establishing responsibility in appropriate civil proceedings. Amounts already debited could not be retained absent such proof, and the bank's remedy lay against the fraudsters. en-us Fri, 11 Oct 2019 00:00:00 +0530 Wed, 16 Apr 2025 20:54:06 +0530 TaxTMI RSS Generator https://www.taxtmi.com/caselaws?id=461607 SIM swap fraud leading to unauthorised online banking transfers was treated as a disputed transaction under the RBI framework, because the police material showed impersonation, duplicate SIM issuance and OTP misuse. On that basis, the customer-protective zero-liability principle applied and the burden lay on the bank to disprove customer fault. The Court also stated that a bank cannot unilaterally debit the customer's account or shift the loss to the customer without establishing responsibility in appropriate civil proceedings. Amounts already debited could not be retained absent such proof, and the bank's remedy lay against the fraudsters. Case-Laws Indian Laws Fri, 11 Oct 2019 00:00:00 +0530 https://www.taxtmi.com/caselaws?id=461607