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    <title>Govt says 12.55 lakh refunds made for faulty NH toll collections in 2024</title>
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      <description>Government disclosure reports refunds for erroneous FASTag toll debits and enforcement against responsible user fee collecting agencies. Contractual terms permit substantial penalties on agencies for excess user fee deduction, and NHAI has debarred and issued show-cause notices to defaulting agencies after fraud probes. Identified error causes include incorrect VRN entry and multiple reader reads; proposed mitigations include AI-enabled audit cameras and expanded traffic management systems alongside ongoing highway infrastructure and monetisation measures.</description>
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