https://www.taxtmi.com/news?id=35099 Firstsource positions UnBPO as a strategic shift to outcome-driven, technology-first outsourcing that integrates AI, deep domain expertise, and partnership orchestration; it collapses traditional front-/back-office and IT boundaries into a 'service as software' model, deprioritises pure labor arbitrage in favor of technology arbitrage, promotes AI Centers of Excellence and dispersed talent to address location constraints, and advocates outcome-based commercial models alongside hyper-personalised skilling and collaborative organizational roles. en-us Mon, 24 Feb 2025 18:16:03 +0530 Mon, 24 Feb 2025 18:16:03 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=35099 Firstsource positions UnBPO as a strategic shift to outcome-driven, technology-first outsourcing that integrates AI, deep domain expertise, and partnership orchestration; it collapses traditional front-/back-office and IT boundaries into a 'service as software' model, deprioritises pure labor arbitrage in favor of technology arbitrage, promotes AI Centers of Excellence and dispersed talent to address location constraints, and advocates outcome-based commercial models alongside hyper-personalised skilling and collaborative organizational roles. News - Mon, 24 Feb 2025 18:16:03 +0530 https://www.taxtmi.com/news?id=35099