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    <description>Clusters of ITRs sharing a common e-mail are disseminated to CRU Nodal Officers and allocated to Investigation Officers in the Insight portal as High Risk Refund Cases-Inv. IOs must investigate using a prescribed sampling methodology (top 10% or top 10 claimants, sequential samples), identify the Key Person via internal databases or by calling for information under section 131(1A), examine supporting documents for deductions/exemptions/expenses, record statements where necessary, and submit verification feedback categorised as genuine, non-genuine with quantified Income escapement, or further verification required, uploading reports and documents through the portal with supervisory approvals.</description>
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