Credible Communication – Perspective and Thoughts (Padma Bhushan Professor Emeritus Dr. M.V. Pylee Memorial Lecture - delivered by Shri M. Rajeshwar Rao, Deputy Governor, Reserve Bank of India on Monday, February 26, 2024, at the School of Management Studies; Cochin University of Science and Technology, Kochi)

Credible Communication – Perspective and Thoughts (Padma Bhushan Professor Emeritus Dr. M.V. Pylee Memorial Lecture - delivered by Shri M. Rajeshwar Rao, Deputy Governor, Reserve Bank of India on Monday, February 26, 2024, at the School of Management Studies; Cochin University of Science and Technology, Kochi) https://www.taxtmi.com/news?id=27343 Rapid digitalisation and evolving business models require continuous skill development; human capital-especially soft skills and effective communication-is decisive for competitiveness. Individual communication by front-line staff affects customer suitability assessments and engagement, while enterprise-wide, transparent messaging is vital for reputation and expectation management. For central banks, clear, consistent communication across mandates enhances policy effectiveness. Institutions must combine context-rich channels for complex policy with broad outreach for financial literacy, and prioritise workforce training to meet technological change and diverse, multilingual audiences. en-us Thu, 29 Feb 2024 16:40:11 +0530 Thu, 29 Feb 2024 16:40:11 +0530 TaxTMI RSS Generator Credible Communication – Perspective and Thoughts (Padma Bhushan Professor Emeritus Dr. M.V. Pylee Memorial Lecture - delivered by Shri M. Rajeshwar Rao, Deputy Governor, Reserve Bank of India on Monday, February 26, 2024, at the School of Management Studies; Cochin University of Science and Technology, Kochi) https://www.taxtmi.com/news?id=27343 Rapid digitalisation and evolving business models require continuous skill development; human capital-especially soft skills and effective communication-is decisive for competitiveness. Individual communication by front-line staff affects customer suitability assessments and engagement, while enterprise-wide, transparent messaging is vital for reputation and expectation management. For central banks, clear, consistent communication across mandates enhances policy effectiveness. Institutions must combine context-rich channels for complex policy with broad outreach for financial literacy, and prioritise workforce training to meet technological change and diverse, multilingual audiences. News - Thu, 29 Feb 2024 16:40:11 +0530 https://www.taxtmi.com/news?id=27343