https://www.taxtmi.com/news?id=27188 Internal Ombudsman independence and effectiveness are central to a strengthened internal grievance redress framework within regulated entities. The IO must act as an independent apex reviewer with tenure and compensation protections, produce transparent reasoned decisions, analyse complaint patterns to recommend policy and operational changes, and receive adequate staffing and infrastructure. Regulated entities must operationalise this role by providing resources, creating SOPs based on IO inputs and external decisions, and configuring complaint systems to auto escalate service deficiency rejections to the IO for impartial secondary review. en-us Thu, 25 Jan 2024 17:07:15 +0530 Thu, 25 Jan 2024 17:07:15 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=27188 Internal Ombudsman independence and effectiveness are central to a strengthened internal grievance redress framework within regulated entities. The IO must act as an independent apex reviewer with tenure and compensation protections, produce transparent reasoned decisions, analyse complaint patterns to recommend policy and operational changes, and receive adequate staffing and infrastructure. Regulated entities must operationalise this role by providing resources, creating SOPs based on IO inputs and external decisions, and configuring complaint systems to auto escalate service deficiency rejections to the IO for impartial secondary review. News - Thu, 25 Jan 2024 17:07:15 +0530 https://www.taxtmi.com/news?id=27188