https://www.taxtmi.com/news?id=26848 Regulated entities must adopt a customer-centric approach, aligning incentive structures and implementing customer appropriateness and product suitability policies; proactively analyse root causes of complaints and avoid misclassifying complaints as queries; empower and train frontline staff to achieve resolution at the point of first contact; ensure staff misconduct is promptly addressed; and maintain an adequately resourced and independent Internal Ombudsman alongside strengthened cybersecurity, partner oversight, and continuous improvement. en-us Mon, 25 Sep 2023 17:26:09 +0530 Mon, 25 Sep 2023 17:27:00 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=26848 Regulated entities must adopt a customer-centric approach, aligning incentive structures and implementing customer appropriateness and product suitability policies; proactively analyse root causes of complaints and avoid misclassifying complaints as queries; empower and train frontline staff to achieve resolution at the point of first contact; ensure staff misconduct is promptly addressed; and maintain an adequately resourced and independent Internal Ombudsman alongside strengthened cybersecurity, partner oversight, and continuous improvement. News - Mon, 25 Sep 2023 17:26:09 +0530 https://www.taxtmi.com/news?id=26848