https://www.taxtmi.com/caselaws?id=308165 Under the Electricity Act, 2003, a State Electricity Regulatory Commission may issue general directions to licensees to ensure compliance and prevent consumer harassment, but it cannot impose a blanket refund of supplementary or amended bills without examining the individual factual basis of each case. The statutory consumer grievance redressal forum under Section 42(5), with appeal to the Ombudsman under Section 42(6), is the prescribed remedy for individual billing disputes, and the Commission's adjudicatory role does not extend to such consumer complaints in the first instance. en-us Tue, 14 Aug 2007 00:00:00 +0530 Mon, 05 Jun 2023 12:42:41 +0530 TaxTMI RSS Generator https://www.taxtmi.com/caselaws?id=308165 Under the Electricity Act, 2003, a State Electricity Regulatory Commission may issue general directions to licensees to ensure compliance and prevent consumer harassment, but it cannot impose a blanket refund of supplementary or amended bills without examining the individual factual basis of each case. The statutory consumer grievance redressal forum under Section 42(5), with appeal to the Ombudsman under Section 42(6), is the prescribed remedy for individual billing disputes, and the Commission's adjudicatory role does not extend to such consumer complaints in the first instance. Case-Laws Indian Laws Tue, 14 Aug 2007 00:00:00 +0530 https://www.taxtmi.com/caselaws?id=308165