https://www.taxtmi.com/article/detailed?id=11323 Evaluation of the GST Network over five years highlights operational reliability improvements: taxpayer registrations rose markedly, complaint volumes and complaint-to-return ratios fell sharply, and user satisfaction steadied near 92-93%. Technology measures such as the GITA chatbot and Grievance Redressal Portal provide automated assistance. System defects, once concentrated in returns and registrations, have declined though several hundred bugs persisted recently; technical fixes typically take 3-5 days and call-centre resolutions about 22-24 hours. On-time return filing is around 76%, below aspirational targets, while revenue collections show a notable structural increase under GST. en-us Sat, 15 Apr 2023 10:16:14 +0530 Sat, 15 Apr 2023 10:16:14 +0530 TaxTMI RSS Generator https://www.taxtmi.com/article/detailed?id=11323 Evaluation of the GST Network over five years highlights operational reliability improvements: taxpayer registrations rose markedly, complaint volumes and complaint-to-return ratios fell sharply, and user satisfaction steadied near 92-93%. Technology measures such as the GITA chatbot and Grievance Redressal Portal provide automated assistance. System defects, once concentrated in returns and registrations, have declined though several hundred bugs persisted recently; technical fixes typically take 3-5 days and call-centre resolutions about 22-24 hours. On-time return filing is around 76%, below aspirational targets, while revenue collections show a notable structural increase under GST. Articles Goods and Services Tax - GST Sat, 15 Apr 2023 10:16:14 +0530 https://www.taxtmi.com/article/detailed?id=11323