https://www.taxtmi.com/article/detailed?id=10654 Banks may not suspend ATM, internet or mobile banking access, impose freezes, or dishonour cheques drawn on accounts classified as inoperative/dormant absent competent judicial or law enforcement directions. RBI guidance requires that inoperative classification be used for internal monitoring and that customers not be inconvenienced; operations should be permitted after due diligence. CKYC mechanisms and customer induced transactions are acceptable means to reactivate accounts without repetitive in branch KYC submissions. Failures by Ombudsman and RBI grievance channels to enforce these directives have permitted persistent bank non compliance and customer harassment. en-us Tue, 30 Aug 2022 10:19:40 +0530 Tue, 30 Aug 2022 10:19:40 +0530 TaxTMI RSS Generator https://www.taxtmi.com/article/detailed?id=10654 Banks may not suspend ATM, internet or mobile banking access, impose freezes, or dishonour cheques drawn on accounts classified as inoperative/dormant absent competent judicial or law enforcement directions. RBI guidance requires that inoperative classification be used for internal monitoring and that customers not be inconvenienced; operations should be permitted after due diligence. CKYC mechanisms and customer induced transactions are acceptable means to reactivate accounts without repetitive in branch KYC submissions. Failures by Ombudsman and RBI grievance channels to enforce these directives have permitted persistent bank non compliance and customer harassment. Articles Other Topics Tue, 30 Aug 2022 10:19:40 +0530 https://www.taxtmi.com/article/detailed?id=10654