https://www.taxtmi.com/article/detailed?id=9665 Centralised grievance redressal via CPGRAMS faces structural problems where regulators treat public interest filings as suggestions, causing robotic disposals despite supervisory directions. Misclassification between complaint, grievance, and suggestion impedes effective redress, while duplication with sectoral complaint mechanisms and limited review pathways weakens administrative accountability. Introducing a formal appeal process, clarifying definitional guidance, and improving inter-agency coordination are presented as necessary reforms to ensure the portal prioritises systemic public interest grievances and elicits substantive regulatory action. en-us Fri, 05 Feb 2021 06:24:41 +0530 Fri, 05 Feb 2021 06:24:41 +0530 TaxTMI RSS Generator https://www.taxtmi.com/article/detailed?id=9665 Centralised grievance redressal via CPGRAMS faces structural problems where regulators treat public interest filings as suggestions, causing robotic disposals despite supervisory directions. Misclassification between complaint, grievance, and suggestion impedes effective redress, while duplication with sectoral complaint mechanisms and limited review pathways weakens administrative accountability. Introducing a formal appeal process, clarifying definitional guidance, and improving inter-agency coordination are presented as necessary reforms to ensure the portal prioritises systemic public interest grievances and elicits substantive regulatory action. Articles Other Topics Fri, 05 Feb 2021 06:24:41 +0530 https://www.taxtmi.com/article/detailed?id=9665