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    <title>MEDIATION UNDER CONSUMER PROTECTION LAW</title>
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    <description>Mediation may be directed by the consumer commission when elements of settlement exist, with referral to a consumer mediation cell staffed by an empanelled panel of mediators whose qualifications, training, fees and conduct are set by regulation. Certain categories of disputes are excluded from mediation. Mediators must disclose conflicts and conduct mediation in accordance with prescribed procedures; written settlements are reported to and recorded by the Commission. Panels last five years, agreements survive a party&#039;s death, and mediation cells must maintain records and submit quarterly reports.</description>
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