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    <description>Designated officers are nominated for each jurisdiction to provide telephonic and email assistance on GST matters and the SVLDR Scheme; taxpayers may contact these officers during normal office hours for urgent GST-related work. Queries and grievances submitted by email or voice call will be responded to within 24 hours where possible and disposed of within three days. Dissatisfied taxpayers may escalate grievances by email to the Commissioner, GST &amp; CX, Alwar, and such escalations will be acknowledged within 24 hours and disposed of within three days, with telephone contact where necessary.</description>
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