https://www.taxtmi.com/news?id=21715 The Complaint Management System (CMS) launched on June 24, 2019 enables online filing of complaints against regulated entities; matters within the scope of the Banking Ombudsman Scheme, 2006 and the Ombudsman Scheme for NBFCs, 2018 are to be resolved under those Schemes. Each Scheme empowers the Ombudsman to facilitate satisfaction or settlement by agreement, conciliation or mediation, or by passing an Award. There was no IVR mechanism to track complaint status at the time of the parliamentary reply. en-us Tue, 16 Jul 2019 18:46:08 +0530 Tue, 16 Jul 2019 18:46:08 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=21715 The Complaint Management System (CMS) launched on June 24, 2019 enables online filing of complaints against regulated entities; matters within the scope of the Banking Ombudsman Scheme, 2006 and the Ombudsman Scheme for NBFCs, 2018 are to be resolved under those Schemes. Each Scheme empowers the Ombudsman to facilitate satisfaction or settlement by agreement, conciliation or mediation, or by passing an Award. There was no IVR mechanism to track complaint status at the time of the parliamentary reply. News - Tue, 16 Jul 2019 18:46:08 +0530 https://www.taxtmi.com/news?id=21715