https://www.taxtmi.com/news?id=21463 The Complaint Management System provides a single window digital channel for lodging complaints against regulated entities, routes complaints to the appropriate Ombudsman or regional office, issues auto acknowledgements, enables online status tracking and Appeals where applicable, supports voluntary feedback, is accessible on desktop and mobile with planned IVR support, and supplies reporting and dashboards for banks/FSPs and the Reserve Bank to monitor redressal, perform root cause analysis, improve grievance mechanisms and inform supervisory analytics. en-us Mon, 24 Jun 2019 18:44:40 +0530 Mon, 24 Jun 2019 18:44:40 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=21463 The Complaint Management System provides a single window digital channel for lodging complaints against regulated entities, routes complaints to the appropriate Ombudsman or regional office, issues auto acknowledgements, enables online status tracking and Appeals where applicable, supports voluntary feedback, is accessible on desktop and mobile with planned IVR support, and supplies reporting and dashboards for banks/FSPs and the Reserve Bank to monitor redressal, perform root cause analysis, improve grievance mechanisms and inform supervisory analytics. News - Mon, 24 Jun 2019 18:44:40 +0530 https://www.taxtmi.com/news?id=21463