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    <title>Setting up of an IT Grievance Redressal Mechanism to address the grievance of the taxpayers due to technical glitches on the GST Porta</title>
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    <description>An IT grievance redressal mechanism is established for GST portal technical glitches: the Commissioner is the Nodal Officer, with Joint Commissioner (Systems) and Deputy Commissioner (Systems) as Additional Nodal Officers and contact emails provided. Taxpayers must apply to field officers or the named nodal officers where demonstrable glitches prevented completion of legal processes, enclosing evidence of bona fide attempts to comply. Trade associations and advisory committees are requested to disseminate the notice to their members.</description>
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