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    <title>Designation of officers responsible for &quot;Control of Documents as per SQM&quot; (Service Quality Manual) for implementation of SEVOTTAM</title>
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    <description>Designation of officers implements Control of Documents under the Service Quality Manual to operationalise SEVOTTAM in the Central Excise &amp; Service Tax Commissionerate, Patna and its divisions. Named Process Owners are assigned responsibility for document control and for specific time bound services including acknowledgement of communications, decisions on declarations and assessments, refund disposal, registration, release of seized documents not relied upon in show cause notices, and export consignment clearance. Citizens must submit communications at a Centralized Receipt Section to obtain dated acknowledgement.</description>
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