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    <title>implementation of Sevottam in Customs Commissionerate, Tuticorin</title>
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    <description>Sevottam implementation in the Customs Commissionerate, Tuticorin designates Assistant Commissioners as Process Owners for specified service areas and requires them to adhere to SQM procedures. Each Process Owner must implement and maintain records in the SQM 4.2 formats for all services, enable performance measurement and analysis, and make records available for audit for the Sevottam certificate. Process Owners shall coordinate with the Nodal Officer for implementation and compliance.</description>
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