https://www.taxtmi.com/article/detailed?id=8401 Ombudsman for Digital Transactions creates a complaint redressal framework for deficiencies in digital payment services, mandates system participants to publish grievance mechanisms, and specifies covered grounds including failures in crediting, refunds, unauthorized transfers, reversals and non-adherence to Reserve Bank instructions across prepaid instruments, mobile/electronic transfers and UPI/BBPS/QR systems. Complainants must first approach the system participant; time limits and exclusions apply. The Ombudsman may promote settlement, conduct summary hearings, require documents, issue awards with monetary relief subject to caps and additional compensation for time or harassment, and awards may be appealed to an Appellate Authority. en-us Mon, 04 Mar 2019 07:38:05 +0530 Mon, 04 Mar 2019 07:38:05 +0530 TaxTMI RSS Generator https://www.taxtmi.com/article/detailed?id=8401 Ombudsman for Digital Transactions creates a complaint redressal framework for deficiencies in digital payment services, mandates system participants to publish grievance mechanisms, and specifies covered grounds including failures in crediting, refunds, unauthorized transfers, reversals and non-adherence to Reserve Bank instructions across prepaid instruments, mobile/electronic transfers and UPI/BBPS/QR systems. Complainants must first approach the system participant; time limits and exclusions apply. The Ombudsman may promote settlement, conduct summary hearings, require documents, issue awards with monetary relief subject to caps and additional compensation for time or harassment, and awards may be appealed to an Appellate Authority. Articles Corporate Laws / IBC / SEBI Mon, 04 Mar 2019 07:38:05 +0530 https://www.taxtmi.com/article/detailed?id=8401