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    <title>Improvement in the standards of services and the effectiveness of the service quality management system</title>
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    <description>SOP for issuance of a fresh Customs Broker Licence requires submission of a prescribed set of documents (application Form A, examination proof, premises proof, bond, fee challan, security deposit, solvency certificate, PAN copy, and a declaration on pending cases and arrears) to the Sevottam Section at Custom House. A Deficiency Memo will be issued within 15 working days for missing or insufficient documents, and the licence will be issued within two months of complete submission, pursuant to the Service Quality Manual and the Customs Brokers Licensing Regulations, 2013.</description>
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