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    <title>Standard Operating Procedure for Reporting GSTN Issues.</title>
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    <description>Taxpayers must first contact the GSTN Helpdesk and obtain a Service Request Number; if unresolved they may escalate to the CBEC jurisdictional office/GST Seva Kendra citing that number and using a prescribed email subject format. GSTN has designated a Resident Engineer as a point of contact for CBEC-reported issues, and further escalation channels including a specified copy-to email address are available if the matter remains unresolved.</description>
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