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    <title>Compliance officer</title>
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    <description>The compliance officer of an information utility must ensure adherence to the Code, immediately and independently report any observed non compliance to the Board, redress customer grievances, and submit an annual compliance certificate to the Board. Appointment or removal of the compliance officer must occur only by resolution of the Governing Board passed at its meeting.</description>
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      <description>The compliance officer of an information utility must ensure adherence to the Code, immediately and independently report any observed non compliance to the Board, redress customer grievances, and submit an annual compliance certificate to the Board. Appointment or removal of the compliance officer must occur only by resolution of the Governing Board passed at its meeting.</description>
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