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    <title>Up-gradation of functionalities for subscribers by the Central Recordkeeping Agencies (CRAs) for April - June Quarter ended on 30-06-2017</title>
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    <description>PFRDA-directed upgrades enabled interoperability between CRAs allowing annual CRA choice and shifting; introduced mobile and web features including Aadhaar seeding, OTP password reset, captcha-based contributions, bilingual apps, &#039;remember PRAN&#039;, online Tier II withdrawal to registered bank accounts, e-Sign via Aadhaar, a second payment gateway, and updated transactional messaging replacing Service Tax with GST. Enhancements also included transaction/holding statement access, PRAN dispatch notifications, missed-call balance enquiry, limited-access status checks without login, and strengthened grievance escalation to NPS Trust with specified escalation after unresolved thirty-day periods.</description>
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