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    <title>Disposal of Complaints received by bank Ombudsman</title>
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    <description>Banking Ombudsmen resolve most complaints through conciliation and mediation, with an Award or rejection used only if settlement fails. The document furnishes bank-wise counts of complaints received, disposed and pending over three years, aggregates system-level totals, and notes that disposed figures include complaints pending at the previous year-end. The information was supplied by the Minister of State for Finance in a written reply.</description>
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