Customer Service in Banks: Time to Raise the Bar! (Shri S. S. Mundra, Deputy Governor – May 30, 2017 – at the Annual Conference of Principal Code Compliance Officers organized by the Banking Codes and Standards Board of India in Mumbai) https://www.taxtmi.com/news?id=18098 Banks must strengthen customer service frameworks as complaints and average compliance with BCSBI Codes persist. Key actions include updating Codes to reflect the Charter of Customer Rights, treating Business Correspondents with clear bank ownership and grievance mechanisms, incorporating MSME revival and lifecycle financing commitments, enhancing the seniority and preventive role of PCCOs, empowering and assessing IBOs, adopting technology for complaint aggregation and root-cause analysis, tightening IT security and operating procedures, and addressing passbook narration, KYC, senior citizen safeguards, cheque security, and timelines for credit decisions. en-us Tue, 30 May 2017 17:31:12 +0530 Tue, 30 May 2017 17:31:12 +0530 TaxTMI RSS Generator Customer Service in Banks: Time to Raise the Bar! (Shri S. S. Mundra, Deputy Governor – May 30, 2017 – at the Annual Conference of Principal Code Compliance Officers organized by the Banking Codes and Standards Board of India in Mumbai) https://www.taxtmi.com/news?id=18098 Banks must strengthen customer service frameworks as complaints and average compliance with BCSBI Codes persist. Key actions include updating Codes to reflect the Charter of Customer Rights, treating Business Correspondents with clear bank ownership and grievance mechanisms, incorporating MSME revival and lifecycle financing commitments, enhancing the seniority and preventive role of PCCOs, empowering and assessing IBOs, adopting technology for complaint aggregation and root-cause analysis, tightening IT security and operating procedures, and addressing passbook narration, KYC, senior citizen safeguards, cheque security, and timelines for credit decisions. News - Tue, 30 May 2017 17:31:12 +0530 https://www.taxtmi.com/news?id=18098