https://www.taxtmi.com/news?id=16214 Banks must embed and operationalise a Charter of Customer Rights into board approved Customer Rights Policies subject to regulatory monitoring; designate and delineate roles for PCCOs, nodal officers, and Internal Ombudsmen to ensure prompt grievance redress and root cause remediation; and remediate systemic risks including mis selling of third party products, electronic banking frauds and misuse of accounts through stronger monitoring, periodic inspection of sales practices, technology enabled grievance systems and compliance with KYC and fair charging norms. en-us Wed, 25 May 2016 16:50:48 +0530 Wed, 25 May 2016 16:50:48 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=16214 Banks must embed and operationalise a Charter of Customer Rights into board approved Customer Rights Policies subject to regulatory monitoring; designate and delineate roles for PCCOs, nodal officers, and Internal Ombudsmen to ensure prompt grievance redress and root cause remediation; and remediate systemic risks including mis selling of third party products, electronic banking frauds and misuse of accounts through stronger monitoring, periodic inspection of sales practices, technology enabled grievance systems and compliance with KYC and fair charging norms. News - Wed, 25 May 2016 16:50:48 +0530 https://www.taxtmi.com/news?id=16214