https://www.taxtmi.com/news?id=16098 A dedicated administrative structure for taxpayer services has been created, including two Taxpayer Services Directorates and oversight by Member (Revenue); field offices must replicate similar mechanisms. 250 Aayakar Seva Kendras operate as single-window grievance redressal units, and grievance redressal is a declared key result area under periodic performance review. Targeted efforts on CPGRAMS complaints have substantially reduced older pendency, including cases exceeding one year and six months. en-us Sat, 30 Apr 2016 14:18:34 +0530 Sat, 30 Apr 2016 14:18:34 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=16098 A dedicated administrative structure for taxpayer services has been created, including two Taxpayer Services Directorates and oversight by Member (Revenue); field offices must replicate similar mechanisms. 250 Aayakar Seva Kendras operate as single-window grievance redressal units, and grievance redressal is a declared key result area under periodic performance review. Targeted efforts on CPGRAMS complaints have substantially reduced older pendency, including cases exceeding one year and six months. News - Sat, 30 Apr 2016 14:18:34 +0530 https://www.taxtmi.com/news?id=16098